How can we help?

Getting started with Poured is simple. Download the Poured app from the App Store, create your account, and complete your profile with your experience, availability, and preferred roles. Once approved, you can start accepting shifts in your market.

As a brand or venue manager, you can post shifts directly through the Poured platform. Set the date, time, location, role, and required skills. Freelancers will view and apply to your shifts. You can review profiles, endorsements, and ratings to select the best talent for your needs.

Freelancers are paid directly through the platform after each completed shift. Brands are invoiced based on their bookings. Payment is processed securely, and you can view detailed payment history and invoices in your account dashboard at any time.

After each shift, both freelancers and brands can endorse each other. Endorsements highlight specific strengths like "reliable," "excellent communication," or "bartending skills." These build trust and reputation on the platform, helping top performers get more bookings and brands find better matches.

If a freelancer cancels a confirmed shift, it may affect their reputation on the platform. We encourage freelancers to cancel well in advance if needed. Brands can quickly find replacement talent through our system, and we work to minimize disruptions through our community standards and accountability features.

You can update your profile anytime in your account settings. Edit your photo, bio, skills, availability, rate, and experience details. Keep your profile up-to-date to attract more bookings and help brands find exactly what they need for their shifts.

Poured operates in major metropolitan areas across the United States. Our platform continues to expand to new markets regularly. Check the Poured app to see if we're available in your area, or reach out to us to express interest in bringing Poured to your city.

You can reach our support team via email at support@poured.app or use the contact form below. We typically respond to all inquiries within 24 hours. For urgent issues, you can also contact us directly through the app.